Returns & Warranty Policy

Warranty

Topfiberbox provides a 2-year warranty on fiber termination boxes,
splice closures, and fiber optic components. During the warranty period,
products with manufacturing defects will be repaired or replaced at no cost.

This warranty does not cover:
– Damage caused by improper installation, misuse, or unauthorized modification
– Normal wear and tear
– Damage from environmental conditions exceeding product specifications

Returns

You may return standard (non-custom) products within **30 days** of receipt.

Conditions
– Products must be 100% complete with all accessories and original packaging
– A Return Merchandise Authorization (RMA) number is required
– No returns accepted without an RMA number

Return Process
1. Contact us at [email protected] to request an RMA number
2. Describe the reason for return
3. We will issue an RMA number and return instructions
4. Ship the product back with the RMA number clearly marked on the package

Fees
– Defective products: Return shipping covered by Topfiberbox.
Replacement shipped at no cost.
– Non-defective returns: Subject to a 25% restocking fee. Return
shipping is the buyer’s responsibility.

Non-Returnable Items
– Custom/OEM products manufactured to your specifications
– Cable assemblies cut to custom lengths
– Products with custom color matching
– Special-order items not in our standard catalog

Refunds

Refunds are processed within 12 business days
after we receive and inspect the returned product. Refunds are issued via
the original payment method.