Frequently Asked Questions

Here you can find the most frequently asked questions.

Q1:What products do you supply?

We supply 177 fiber optic products across 8 categories: fiber distribution and termination boxes (80+ models), splice closures (20+ models), patch panels (15+ models), PLC splitters (18+ models), pigtails (15+ models), adapters (19+ models), patch cables (20+ models), and OTDR launch cables (3 models). [Browse All Products →]

Q2.: Can I get a free sample before placing a bulk order?

Yes. Free samples are available for most products and are dispatched within 3-5 working days. The recipient covers shipping costs, which are refunded on your first bulk order. [Request a Free Sample →]

Q3.: Can you put my brand name or logo on the products?

Yes. We offer OEM branding services — custom logo printing, color matching, and branded packaging. We also provide ODM design services if you need a product built to your specifications. Minimum order quantities vary by product. [Learn About OEM/ODM →]

Q4.: What is the minimum order quantity (MOQ)?

MOQ varies by product. For standard products like wall outlets and adapters, typical MOQ starts at 50-100 pieces. For custom OEM orders, MOQ is determined during consultation. Contact us with your requirements for a specific quote. [Send Enquiry →]

Q5: How long does shipping take?

Delivery time depends on the shipping method and destination:
- Express courier (DHL, UPS, FedEx): 5-9 business days worldwide
- Air freight: 8-15 business days
- Sea freight: 25-60 business days
Production lead time is additional and confirmed per order. [Read Full Shipping Policy →]

Q6.: What payment methods do you accept?

We accept T/T (wire transfer) for large orders, PayPal for sample orders and small purchases. Contact your sales representative to discuss the best option for your order.

Q7: What warranty do you provide?

We provide a 2-year warranty on fiber distribution&termination boxes, splice closures, and fiber optic components. Products with manufacturing defects will be replaced at no cost. [Read Warranty & Returns Policy →]

Q8. Do you offer technical support?

Yes. Our engineering team can assist with product selection, network design consultation, and technical troubleshooting. Contact us with your requirements — we typically respond within 24 hours.

Still Have Questions?

Contact us for further assistance.